FAQ

What is your cancellation policy?

We recognize unforeseen events may happen. It is our desire to be fair and considerate of families and therapists, therefore, we have adopted the following policies:

• If you need to cancel or reschedule, please allow for a 24 hour notice so that therapists and/or other families may utilize that time accordingly.


• Appointments cancelled with less than 24 hour notice may be subject to a "no show" fee of $30 that is not billable to insurance.


• More than 3 "no shows" may result in discharge from therapy. There is frequently a waiting list for clinicians and/or time slots and missing appointments without notifications negatively impacts those waiting.


• Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Which insurance plans do you accept?

We will file claims for most private insurance plans. Currently we are in network with the following carriers:

NOTE: We encourage you to contact your insurance company concerning coverage, but as a courtesy, our practice will also review your insurance coverage and file your claim with your insurance carrier. If an insurance problem occurs, you will be asked to assist us in contacting your insurance carrier. We feel it is necessary to work together to resolve any insurance problems.

When can I expect to see results?

Each child is an unique individual and treatment results are equally unique to each child. Results may vary based upon severity and effort put forth. We at Impact Therapy are dedicated to providing evidence based practice and participate in continuing education in order to utilize the most efficacious techniques of therapy.

Can I sit in on the therapy sessions?

Although each case is different, generally we do not encourage parents to be in the room while therapy is in progress.

If I am sitting in on a therapy session, what should I do?

Therapy sessions are conducted with a limited amount of time and every minute is crucial. Although the majority of time during therapy may be directly with the clinician and patient, we do encourage parent participation when prompted. The clinician must be in control of the therapy session at all times.

NOTE: We ask that any questions that come up during a session be held until after therapy has concluded. Please note that our clinicians are generally visiting other patients that day and may need to schedule a separate time to discuss any in depth issues.

When do I pay?

Co-payments are accepted at the time of service. For private pay patients, packages and/or other payment options are available. Payment for evaluations are due at the time of service. If an insurance card is not provided, payment in full is required at the time of service.

What forms of payment are accepted?

We accept Cash, Credit Card, and Venmo.